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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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License Key Problem.


Scott@Alpha7
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Sorry I hit the wrong button above.

I have not used my BackyardNikon software in 6 mo. Purchased 9/21/2019.

I can no longer open the program and get the above shown message.

I don't see my purchase for the full version 2.0.10 listed under the identifier I thought I was using?

I see the trial version I used from Aug 2019-Sept2019 and have a different Key for that one.

What can I do to restart the full version or upgrade to most current version?

Thank You so much as I Love your Product!   

Scott@Alpha7

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REALLY, you posted your key on a public forum.  I have a zero tolerance for anyone posting keys on a public forum.  Your key is now deactivated because you have just shared it with the world and this is a clear violation of the license agreement!

Anyone can ask any questions about anything, including asking specific questions about license *without* posting the actual license keys.

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14 hours ago, admin said:

REALLY, you posted your key on a public forum.  I have a zero tolerance for anyone posting keys on a public forum.  Your key is now deactivated because you have just shared it with the world and this is a clear violation of the license agreement!

Anyone can ask any questions about anything, including asking specific questions about license *without* posting the actual license keys.

Sir,

As can see I had never used this forum before that post.

I read the note above that said "Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*

I understand your frustration with me and I am truly sorry for mistakenly posting my license number here.

I hope to still use your product?  Are you saying that I have forfeited my purchase?  I hope that is not the case but understand if that is the required action.

Please let me know where we now stand.

Thank You.

Scott.

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I understand that this was done without realizing the implication, and because we have RSS feed built into the support forum your original message with your key as travelled worldwide in a matter of seconds and it landed in countless mailboxes already.  For this reason, your key has been deactivated and will remain deactivated.  You will need to purchase again if you want another key. 

 

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29 minutes ago, admin said:

I understand that this was done without realizing the implication, and because we have RSS feed built into the support forum your original message with your key as travelled worldwide in a matter of seconds and it landed in countless mailboxes already.  For this reason, your key has been deactivated and will remain deactivated.  You will need to purchase again if you want another key. 

 

Admin,

Well Thanks for the quick response anyway.  I understand the need to deactivate the key for your protection. 

Since no one can use the key I don't know why you couldn't issue me a "Replacement" key or maybe offer a reasonable discount.

Just wishing this would have gone better for everyone involved.

I am truly sorry for creating an issue and extra work for you

Thanks again and merry Christmas to everyone at O'Telescope.

Bummed-Out..

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