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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Licence key and identifier


mike@thepeberdys.com
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You don't even have a license key.  All you did is create an account here on the website and downloaded the software.  Your website login info is *not* your software activation key.

You need to add BackyardEOS Trial edition in your cart now and proceed to checkout to get a trial key.  The process is free and you don't need to provide a credit card to check out a trial version.... but the process is necessary for the activation server to generate a key.

Once this is done, your key will be available 24/7 here on the website under "My Purchases -> Orders".

Regards,

 

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5 minutes ago, mike@thepeberdys.com said:

I have given up! it says I already have a version so cant update. I have deleted the version I downloaded. Your site is really hard to follow. Very disappointed that I cant try this app out, but just to difficult to find away around your site.

Thanks anyway

Mike

You keep mixing the act of downloading a file with the act of acquiring a software key.

You acquire a key via the store.

You download from the download section.

Since you already have a key, all you need to do now is download and you to this by going to the download section on the website main blue menu bar at the top.

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If you do add AutoGuiding to your  iOptron Skyguider Pro (it is Guidable - just only in the RA Axis), you'd add PHD2 AutoGuiding Software to your Laptop (alongside BYE).  PHD2 would take care of the AutoGuiding simultaneous to BYE managing your Imaging Camera.

While PHD2 can only control your Skyguider in the RA Axis (essentially providing PEC), it can also help you with your Polar Alignment via it's various Drift Alignment or Polaris-Imaging routines.  A definite WIN for a Tracking Mount.

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