Software Validation

[Omidshafe]

Hey there, 

I downloaded the trial version of Backyard EOS for Canon and got the serial number. However, when I try to validate my software it is not possible. I entered the code and identifier then pressed validate but the validation box disappears and when I run the program again it asks me for the code and identifier. Would you please help me on this issue?

Thanks a lot

[astroman133]

If you entered your serial number by typing it in, I would suggest that you use Copy and Paste to make sure that it is transferred correctly. Also, the identifier field is the username of the account that you used to get the Trial license. Be careful because it is case sensitive.

If the problem persists please tell us which version of Windows you are running on your PC. I assume that you installed version 3.2.0 of BYE, but it is always good to say the exact version number.

Thanks,

[Omidshafe]

I entered the code and the identifier as you recommended with using copy paste function. It didn't work again. The Windows version is Windows 10 Enterprise 20H2. After the file was downloaded the Windows installer warned me that the file is harmful for my PC. I am not sure but maybe this validation confirmation problem is related to firewall or protection settings of the windows. Please comment on this issue as well.

Cheers

[Omidshafe]

I checked and the BYE version that I downloaded is 3.1.

[astroman133]

I believe that the Trial license only works with the latest release, which is 3.2.0 for BYE.

Also, the Trial license requires an Internet connection. This connection is used to validate that your Trial is still active. An internet connection is not needed with a purchased Classic or Premium license.

[Omidshafe]

You were right! The BYE version is 3.2. I tried to validate while connected to the internet but that happened again. After filling the code and identifier and pressing validate nothing happens. Can anyone help me in this issue?! 

Thanks

[admin]

Are you on a school or work computer?  Could it be that you don't have access to write to the registry?

[admin]

I just looked at the server logs and your request to activate your key is not even reaching the server, this could be a firewall and/or anti-virus issue in that the request is blocked at that level.

[astroman133]

Or it could be your VPN???