Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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pmstancu
Cheers.
Bought BYE Premium back in 2014 an greatly enjoyed it for several years. Yet, for the last years had to stop my astro hobby for some reasons but now the planets alignment are favourable to restart sky gazing.
Meanwhile my laptop where BYE was installed crashed and had to replace it. Unfortunately noticed that BYE does not work anymore with my previous license (noticed some changes in validation process).
Above being said shall highly appreciate support to have BYE working again.
Thanks in advance.
L.E. - couldn't also login with my old credentials, had to create a new account on the site.
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astroman133
If you bought BYE in 2014, then your version was 3.0, not 1.0 0r 2.0. The instructions are different and basically you would copy/paste a portion of your 3.0 license into the coupon field for the free
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