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Rebel works but no download, abort stuck


Stuart6711Pab
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Backyard EOS now freezes when using Canon RebelXs, a system that worked fine for the last year.  The abort button rotates and will not stop unless the program is stopped.  I tried all the methods suggested by another user in a prevous post, checking settings of camera and EOS, changing photo options(Raw...etc)but no success.  I even reinstalled to get the 3.2 version but this has not helped.  Thanks for any advice you can offer.  Stuart

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We traded cameras, computers and even reinstalled an older version of EOS in a vain attempt to figure out why my Canon Rebel images were not downloading, and the Abort button circled continuously....surely it must be a bug in the new release 3.2, or hardware problem.  But after two hours of failure, we finally decided to try the original suggestion: delete the Avast anti-virus software.  Too crazy to work, for sure.  But in spite of our doubts, it worked!   So lesson learned...listen to the Admin and check the simple solutions first!  Stuart

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