can not connect canon 600d

[bigfellani5]

Hi Guys

 

My canon 600d is not recognised by the BYE software.

 

Any help appreciated

[admin]

Does windows see the camera?

Please *always* provide BYE version number (all 3 numbers) when reporting issues.

Regards,

[bigfellani5]

sorry

 

version is 3.1.18 

[admin]

thank you for the version number....  and... does Windows see the camera?

[bigfellani5]

unfortunately I dont think so....I guess I would expect to see some sort of install or that windows is detecting the SD card in the camera so will ask what I want to do with this drive?

[admin]

Until Windows see the camera BYE won't be able to connect to it, this must me resolve first.

Regards,

[bigfellani5]

do yu know how to trouble shoot this one?

[astroman133]

How are you cabling the camera to the PC? What jack on the camera? How long is the cable? Have you tried a different cable? Are you connecting directly or through a hub?

[admin]

1 hour ago, bigfellani5 said:

do yu know how to trouble shoot this one?

Hard to do remotely.

Can you confirm that your 600D is not showing in Window's Device Manager?

 

[astroman133]

>> unfortunately I dont think so....I guess I would expect to see some sort of install or that windows is detecting the SD card in the camera so will ask what I want to do with this drive?

Windows does not need to see the SD card to recognize the camera. In fact you don't want it to recognize the camera as a file storage device. If the cable is good, the camera is powered on, and WiFi (if it is supported) is disabled in the camera Windows should see the camera right away. If you are looking at the Windows Device Manager when all those conditions are met, The complete device list should refresh and windows should make the sound that a new device was recognized. If you explode the Portable Devices list, you should see the camera.

If that doesn't happen then there are 4 causes 1) the PC, 2) the USB port on the PC, 3) the cable, or 4) the camera. You can try a different USB port on the PC to see of that matters. You can try the camera and cable on a different PC. If that works then the problem would seem to be Windows or the USB on the PC. Otherwise you can try a different cable and or a different camera to try to troubleshoot which is at fault.