Jump to content

Canada's top-tier Telescopes & Accessories
Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
PLEASE READ ==> If you get a StructureMap or EdsInitializeSDK() error please RE-INSTALL before posting in the forum <==
  • 0
Sign in to follow this  

Fingerprint Verification Error


I have gotten the dreaded Fingerprint Verification error when traveling domestically within the US to a location in a different timezone, or even in the same timezone where the Daylight Saving Time setting is different.

I totally understand about protecting your intellectual property and the investment in your software. However, please consider the impact on a licensed user who has traveled to attend a rare celestial event and whose software stops working because of this error. If the site location does not have internet access or cell phone service, the user is unable to access their account and refresh their license info to restore the program to operation. This can result in lost opportunities, wasted costs, and a very bad user experience.

Please investigate this issue and make whatever changes are required so that this error is eliminated for licensed users who are following the rules set forth in the EULA.

Share this post

Link to post
Share on other sites

3 answers to this question

Recommended Posts

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Create New...

Important Information

This site uses cookies to offer your a better browsing experience. You can adjust your cookie settings. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies, our Privacy Policy, and our Terms of Use