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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Fingerprint Verification Error


astroman133

Question

I have gotten the dreaded Fingerprint Verification error when traveling domestically within the US to a location in a different timezone, or even in the same timezone where the Daylight Saving Time setting is different.

I totally understand about protecting your intellectual property and the investment in your software. However, please consider the impact on a licensed user who has traveled to attend a rare celestial event and whose software stops working because of this error. If the site location does not have internet access or cell phone service, the user is unable to access their account and refresh their license info to restore the program to operation. This can result in lost opportunities, wasted costs, and a very bad user experience.

Please investigate this issue and make whatever changes are required so that this error is eliminated for licensed users who are following the rules set forth in the EULA.

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