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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Validation issue


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1 hour ago, admin said:

Did you ever request for a trial?

That message only comes up when a trial key is used. 

Make 100% sure you are using your purchase key.

I did have a trial version a long time ago (it was an outdated version).  So today, I went into my computer and uninstalled the trial version.  Then I went to the site and payed for the software and after paying then I downloaded version 3.1.18.  After I get past the bubble box that informs me that the trial version is not valid and that I need to download the the new version (which I have) it then directs me to enter my Identifier to validate my Licence Key which I have done many times with no success?  

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Did you copy and paste your new purchased permanent license key into the license validation dialog? If not BYE is still trying to use your expired Trial license. The purchased license key should be accessible from the My Purchases area of your profile on this web site, if you are logged into the account that was used to purchase the license.

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9 hours ago, ltckes@msn.com said:

I did have a trial version a long time ago (it was an outdated version).  So today, I went into my computer and uninstalled the trial version.  Then I went to the site and payed for the software and after paying then I downloaded version 3.1.18.  After I get past the bubble box that informs me that the trial version is not valid and that I need to download the the new version (which I have) it then directs me to enter my Identifier to validate my Licence Key which I have done many times with no success?  

You get the trial error message because the computer still has your trial key.  There is nothing to it, you only need to enter your purchase key now, no need to re-download anything.

Do you get an error message when you enter your purchase key?

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