How to retrive my identifier?

[carlos_torres@rogers.com]

My son gave me as a gift BYE two years ago and I installed it. It was working properly but I put my astrophotography on hold for a while and now I am trying to use the software but I get an error that says "Fingerprint verification error. You need to validate your activation key again". Then a validation screen showing my license key asks for the "Identifier (case sensitive". I looked at other answers in this forum and it seems the identifier it is the log-in name when BYE was purchased. My son did the purchase and doesn't remember that. I have my own O'Telescope account but since I didn't purchase the product it doesn't appear in my account. I tried using my email address but didn't work. Does anyone know how I can recover my identifier or log-in name I should say? Thanks for your help.

[admin]

send me the key to support@otelescope.com and I'll try to retrieve it.

DO NOT post your key here on the forum.

Regards,

[carlos_torres@rogers.com]

Thanks Guylain for your quick response. I just sent you the key to support@otelescope.com.

[carlos_torres@rogers.com]

Thanks Guylain. I just had the opportunity to try it and it worked no problem. My BYE is in correct working order. I appreciate your help.

Carlos

[astroman133]

So you need to log on with the username that matches your identifier to access your license from the account profile. This is where you need to come to upgrade your existing license, should that ever be necessary.