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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Upgrading


terry123
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Thank you for not posting you key on the forum :)

If your key does not validate then you are not entering it correctly.  Use cut&paste from the website instead of typing it in to prevent keying errors.

Keep us posted.

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5 hours ago, terry123 said:

My old BYE 3.1.9 key ends in space /0.  Is this the problem?

Where do you get your key from?  Here on the website under "My Purchases -> Orders" menu?

Keys DO NOT end with a /0.

Please make sure to CUT&PASTE your key "My Purchases -> Orders".  This is the ONLY valid source to ensure you enter your key correctly.

Your key end with 08811.

Regards,

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