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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Don El
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I have tried to follow the instructions given for finding the product and I can find the "coupon  upgrading from version 3.0.3 to the current version. I can find the proper product and I can find the coupon code. I copy and past from a copy of my entire key, Just the entire first line 29 characters! After entering and and applying, the next page rejects my code as incorrect. I have tried over and over with no luck. I checked my key against an open copy ofVersion3.0.3 and the code is exact.I sent this same letter to support Wednesday and included the Id code. Apparently they only answer from here. What's going on?

Don El

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