Jump to content

Canada's top-tier Telescopes & Accessories
Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
  • 0

validation issues


gandrapu
 Share

Question

I was happily using BYE until yesterday when during a session, the camera battery went out completely and I have changed battery during the session still on going ( I should have closed the BYE programme first, now I realize). When I have restarted the program, it wouldn't start. Gone back to asking for validation. So I went to my website and copied the licence and user ID as asked, with correct details. But in vain. It wouldn't validate with a message .." Object reference not set to an instance of an object"... 

I need desperate help please, ASAP as I have a predicted clear night tonight and I don't want to miss a rare opportunity given current unsuitable weather for many weeks.

Kind regards

Srinivas

 

<<< LICENSE KEY IMAGE DELETED >>>

 

 

 

Link to comment
Share on other sites

  • Answers 9
  • Created
  • Last Reply

Top Posters For This Question

Popular Days

Top Posters For This Question

9 answers to this question

Recommended Posts

  • 0
2 hours ago, gandrapu said:

I have bought a new licence and tried to open the program ( freshly downloaded) Unfortunately still the same message : Object...

Delete this file and try again: c:\users\<<username>>\appdata\BackyardEOSv31-license.txt.

The folder appdata is a hidden folder so you may have to set windows to show hidden folders/files.

Keep us posted.

Link to comment
Share on other sites

  • 0

That key as been deactivated and will remain deactivated.  Since this is a public forum with RRS feed capabilities who knows how many users have now received that key in their feed.

I have a zero tolerance for this.  If you want to continue using BYE you will need to purchase another key.  I have not yet banned your account, I was waiting for you to reply here.  If you purchase another I will let your account active.

Regards,

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share


×
×
  • Create New...

Important Information

This site uses cookies to offer your a better browsing experience. You can adjust your cookie settings. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies, our Privacy Policy, and our Terms of Use