SL2 will not connect to BYE

[sgdaswtc]

I tried connecting my SL2 tonight to the trial edition 3.1.16.  BYE gave the following issues. My PC does recognize the camera as being connected.

Any suggestions?

Thanks

19:54:48  Attempting to connect camera...

19:54:48  Canon drivers 'Canon\' initialized.

19:54:48  DEVICEINFO DESCRIPTION IS Canon EOS Rebel SL2

19:54:48  DEVICEINFO NUMBER IS 2971957804.

19:54:48  YOUR *REAL* MODEL NUMBER IS 2147484695(80000417)

19:54:48  YOUR camera is not currently supported by the Canon SDK available at the time of this software release.

19:54:48  Camera Not Found!  Make sure it's connected to the PC and turned ON

[admin]

You need to download 3.1.17 in the pre-release section.

 

[sgdaswtc]

Is there anything that I can do about this?

Thanks,

Steve

[astroman133]

Temporarily disable your anti-virus software. It could be preventing access to the BYE installer executable that the A/V software doesn't recognize. Depending on your A/V software you could add the BYE software to its whitelist. The A/V software can also be the culprit if you are unable to download any images when you get the software running.

[admin]

This is a Windows error.  Try downloading again... maybe directly to your desktop instead of the default download folder.

Keep us posted.

[sgdaswtc]

Guylain and Rick,

Thanks to both of you for your help. I had a busy week so I was not able to respond to your suggestions.

I downloaded the software again and opened it from the desktop. It is now working!

Thanks again for your help,

Steve