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SL2 will not connect to BYE


sgdaswtc

Question

I tried connecting my SL2 tonight to the trial edition 3.1.16.  BYE gave the following issues. My PC does recognize the camera as being connected.

Any suggestions?

Thanks

19:54:48  Attempting to connect camera...
19:54:48  Canon drivers 'Canon\' initialized.
19:54:48  DEVICEINFO DESCRIPTION IS Canon EOS Rebel SL2
19:54:48  DEVICEINFO NUMBER IS 2971957804.
19:54:48  YOUR *REAL* MODEL NUMBER IS 2147484695(80000417)
19:54:48  YOUR camera is not currently supported by the Canon SDK available at the time of this software release.
19:54:48  Camera Not Found!  Make sure it's connected to the PC and turned ON :)
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Temporarily disable your anti-virus software. It could be preventing access to the BYE installer executable that the A/V software doesn't recognize. Depending on your A/V software you could add the BYE software to its whitelist. The A/V software can also be the culprit if you are unable to download any images when you get the software running.

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