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NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Struggling to upgrade


kristov48
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Hi, I am trying to upgrade BYEOS from Classic to Premium but when checking out it says my coupon code is not valid.

1st line of license.

I did change my email address on my account as the old one is no longer in use.

My address has also changed.

Can you please advise what I should do to resolve problem.

Kind regards

Chris Mence

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You're probably doing it wrong... but you did not say what is your current version you are trying to upgrade from... 2.x, 3.0.x, 3.1.x?  Without this I can't provide more detail instructions.   Once I know I'll be able to guide you through the process.

Regards,

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I am a BYE user, just like you. No, I have no use for your license key. Also, don't ever post your license key, either the old one or a new one, on this forum.

Guylain may ask for it, but via a private message or email.

Copy/paste should be more reliable than manual typing, as long as you copy the entire line.

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Sorry, I'm not sure what you mean when you say "The key is confirmed each time I boot BYE." I thought your issue was with getting the web site to except the first line of your old license as a coupon code.

Which version of BYE are you running? The old version or the new version?

Do you mean that you must re-validate the license each time you launch BYE?

If that is the issue, Guylain may have a fix...The license file for BYE 3.1 may be corrupt. You should be able to delete it and re-create it one time to fix. Guylain will be able to provide more detailed instructions.

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