Struggling to upgrade

[kristov48]

Hi, I am trying to upgrade BYEOS from Classic to Premium but when checking out it says my coupon code is not valid.

1st line of license.

I did change my email address on my account as the old one is no longer in use.

My address has also changed.

Can you please advise what I should do to resolve problem.

Kind regards

Chris Mence

[admin]

You're probably doing it wrong... but you did not say what is your current version you are trying to upgrade from... 2.x, 3.0.x, 3.1.x?  Without this I can't provide more detail instructions.   Once I know I'll be able to guide you through the process.

Regards,

[kristov48]

Thanks for getting back. I’m Trying to upgrade from 3.0.2 classic.

Hope you can help Guylain.

Regards,

Chris Mence

 

[astroman133]

Hundreds of users have followed the procedure successfully to get a new BYE 3.1 license key.

Are you typing the first line of your old BYE 3.0.x license key by hand or using copy/paste?

[kristov48]

At first copy/paste but then by hand.

Should I tell you the coupon code?

Chris

[astroman133]

I am a BYE user, just like you. No, I have no use for your license key. Also, don't ever post your license key, either the old one or a new one, on this forum.

Guylain may ask for it, but via a private message or email.

Copy/paste should be more reliable than manual typing, as long as you copy the entire line.

[kristov48]

I agree that’s why I used copy/paste first.

The key is confirmed each time I boot bye.

 

[astroman133]

Sorry, I'm not sure what you mean when you say "The key is confirmed each time I boot BYE." I thought your issue was with getting the web site to except the first line of your old license as a coupon code.

Which version of BYE are you running? The old version or the new version?

Do you mean that you must re-validate the license each time you launch BYE?

If that is the issue, Guylain may have a fix...The license file for BYE 3.1 may be corrupt. You should be able to delete it and re-create it one time to fix. Guylain will be able to provide more detailed instructions.

[admin]

1 hour ago, kristov48 said:

At first copy/paste but then by hand.

Should I tell you the coupon code?

Chris

Don't paste your code here.  Send me your full 3.0.x key to support@otelescope.com and I'll take a look.

[kristov48]

Thanks Astroman133,

No, I don’t have to revalidate the code just that it seems to confirm the code as being correct.

As requested by him I have sent Guylain the version and code.

In the meantime thanks for your help.

Regards,

Chris Mence