BYE on Toshiba tablet

[ramanarao71]

Just installed the regular version of BYE. On my Toshiba tablet running Windows 10. I am not sure if it is 64 bit. The program will not connect to my 5D mK4. What should I Do?

[admin]

Your computer brand name is irrelevant and BYE works just fine on 32 or 64 bits computer.

Does Windows see the camera? 

[ramanarao71]

No. 

[astroman133]

After you connect the tablet and the camera with a USB cable and power the camera on, Windows should recognize the camera and load the kernel-level driver. Once this driver is loaded, you should see the camera listed in the Windows Device Manager.

If the camera is not listed in the Device Manager then there is  no way that BYE and the Canon SDK will be able to connect.

In a full version of Windows, the driver is installed with the O/S. Maybe you need to install the driver for the tablet-based version of Windows.

Even if you get this to work I would be concerned that the tablet is not fast enough to support some of the high-load functionality like LiveView or Planetary imaging. Others have had issues with the USB being saturated on low-end machines like netbooks.

[ramanarao71]

Well I was able to connect Canon 6D but not 5D Mk 4. 

[astroman133]

The 6D is a generation older than the 5D4; still, both are typically supported by Windows 10. At least a complete installation of Windows 10.

Have you tried BYE and the 5D4 on a desktop or laptop? If you get that to work it would rule out a bad camera or cable.

[admin]

4 hours ago, ramanarao71 said:

Well I was able to connect Canon 6D but not 5D Mk 4. 

That is half-way good I guess.

Does Windows see the 5D Mk 4?

[astroman133]

You need to be sure to disable WiFi in the 5D Mk IV when you want to use a wired USB connection.

[admin]

1 hour ago, astroman133 said:

You need to be sure to disable WiFi in the 5D Mk IV when you want to use a wired USB connection.

Ah, I always forget about mentioning this.  Thanks again.