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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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License not valid


dsalman1
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Dean,

Do you mean the key that is listed in your "My Purchases" area of this web site? Or are you trying to use a multi-line key that was  for BYE 3.0 or earlier?

If the former is correct then make sure that you enter it exactly (use copy/paste rather than trying to type it in manually). Also, enter your O'Telescope case-sensitive username as the license identifier.

If the latter is correct then go to the BYE Product Page in the Store area of this web site, select the Upgrades tab and follow the appropriate instructions to get a new BYE 3.1.x license.

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Do you mean the key that is listed in your "My Purchases" area of this web site?   YES.   I typed it and also paste, nothing works.  Never installed this anywhere yet

why does it say under purchases BackyardEOS 3.1 Trial Edition [OTL-BYE-T]

DO YOU need a paypal transaction, I did get charged for a NON trial

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People should really take note of their accounts where the create multiple accounts.

You've created more than one account.

Please login using the account you purchased with and your key should be there.

Regards.

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