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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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INstallations FIles lost -> where can I donwload the files?


superseebi
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HI there,

due to a computer crash I have to install the BackyardNIKON Premium again. I have the license key here in "My Purchases" but I've lost the installation files. Where can I get the installation files? I'm not allowed to download the trial version again.
Can you help me?

Bye

 

Michael
 

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No, you do not need to log in to download BYE or BYN, but you do need to log in to get your license key from your "My Purchases" area. Do not try to get a new license key from the Store. Your existing license key is available from "My Purchases" (Click on your username after logging onto the site).

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2 hours ago, astroman133 said:

Sorry, yes, you can get to the Downloads area without being logged in, but you cannot download any products without being logged in. 

Correct, it use to be that the download button was only visible if you had a valid license key in your account but I've loosened this rule and now you only need to be logged in.  

The reason I require a user to be logged it is for bandwidth management.  I have found that when I allowed guest to download (I did for about 2 weeks last year) bots for all around the world kept downloading. 

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