Jump to content

Canada's top-tier Telescopes & Accessories
Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
  • 0

cannot load licence key


david42
 Share

Question

12 answers to this question

Recommended Posts

  • 0
4 hours ago, david42 said:

the $35 purchase

Hi David.

Sorry but you are going to provide specifics if you want us to resolve this.  

I asked earlier what you meant by can't load license key and I never got an answer.  To date I have no clue what the issue is because I don't know what you mean by 'loading' your key.  Keys are not uploaded.

Are you getting an error message?  If yes we need it.

I have verified again and your key is very much active on the server and it is valid, I tried it.

Regards,

Link to comment
Share on other sites

  • 0

No, simply download BackyardEOS from the download section here on www.otelescope.com and install that.  No need to run around on other website to download anything :)

Once BackyardEOS is installed start it and then you cut&paste your key (from the "My Purchases -> Orders" here on the website) directly in BackyardEOS on your computer.

Hope this makes sense.

Link to comment
Share on other sites

  • 0

David,

There should be no drivers or content that need to be installed other than the BYE setup file which comes from the Downloads area of this web site. The Canon SDK is installed with BYE. Windows 7 and newer already have low-level drivers for most Canon cameras. The only exception is when you have a 64-bit version of Windows and a DIGIC II camera for which there are no 64-bit low level drivers. Then BYE will not connect to that camera. This is documented in the Camera Support Grid on this web site.

Also, you do not want to manually type in the license key. It is too easy to mistype the string. Use Copy and Paste, instead.

 

Link to comment
Share on other sites

  • 0

Hello,

I have try to upgrade my classic to premium. I put the code in the field on tha checout side(but this is still gray, i cannot activate), and i chose paypal for purchase, then paypal will take still 50 dollars instead 20..

Best Regards:

Attila Dezsö

Link to comment
Share on other sites

  • 0
4 hours ago, ati27 said:

Hello,

I have try to upgrade my classic to premium. I put the code in the field on tha checout side(but this is still gray, i cannot activate), and i chose paypal for purchase, then paypal will take still 50 dollars instead 20..

Best Regards:

Attila Dezsö

Looks like you figured it out, I see the $20 upgrade transaction went through.

Please start a new thread in the future, your coupon issue is not related to this thread which was a license issue.  This will make it easier for others in the future.

Regards,

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...

Important Information

This site uses cookies to offer your a better browsing experience. You can adjust your cookie settings. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies, our Privacy Policy, and our Terms of Use