cannot load licence key

[david42]

have just brought backyard eos but cannot load up the licence key to start the programme.

[ati27]

Hello,

I have try to upgrade my classic to premium. I put the code in the field on tha checout side(but this is still gray, i cannot activate), and i chose paypal for purchase, then paypal will take still 50 dollars instead 20..

Best Regards:

Attila Dezsö

[admin]

4 hours ago, ati27 said:

Hello,

I have try to upgrade my classic to premium. I put the code in the field on tha checout side(but this is still gray, i cannot activate), and i chose paypal for purchase, then paypal will take still 50 dollars instead 20..

Best Regards:

Attila Dezsö

Looks like you figured it out, I see the $20 upgrade transaction went through.

Please start a new thread in the future, your coupon issue is not related to this thread which was a license issue.  This will make it easier for others in the future.

Regards,

[admin]

7 minutes ago, david42 said:

have just brought backyard eos but cannot load up the licence key to start the programme.

What do you mean can't load the license key?

[astroman133]

Which version of BYE or BYN, please! A Trial license or a purchases license?

[admin]

He said he just bought so it's a purchase key... and I have confirmed this from his purchase transaction.

[astroman133]

You need to use copy/paste to transfer the license key from the web page into BYE. Don't try to re-type the key. Also your Identifier is case sensitive. In your case that means "david42" in lower case.

Don't include your key in any posts on this forum.

Thanks

[david42]

On 23/11/2017 at 1:05 AM, astroman133 said:

Which version of BYE or BYN, please! A Trial license or a purchases license?

the $35 purchase

[astroman133]

Can you explain how you are trying to validate the key and how it fails. This process has proven to be reliable if done correctly.

[admin]

4 hours ago, david42 said:

the $35 purchase

Hi David.

Sorry but you are going to provide specifics if you want us to resolve this.  

I asked earlier what you meant by can't load license key and I never got an answer.  To date I have no clue what the issue is because I don't know what you mean by 'loading' your key.  Keys are not uploaded.

Are you getting an error message?  If yes we need it.

I have verified again and your key is very much active on the server and it is valid, I tried it.

Regards,

[david42]

Hi sorry for the confusion  so i need to download all the drivers and latest content first before typing in the key.?

also which web site would you recommend as there are a few on the web to choose from.

Regards David.

[admin]

No, simply download BackyardEOS from the download section here on www.otelescope.com and install that.  No need to run around on other website to download anything

Once BackyardEOS is installed start it and then you cut&paste your key (from the "My Purchases -> Orders" here on the website) directly in BackyardEOS on your computer.

Hope this makes sense.

[astroman133]

David,

There should be no drivers or content that need to be installed other than the BYE setup file which comes from the Downloads area of this web site. The Canon SDK is installed with BYE. Windows 7 and newer already have low-level drivers for most Canon cameras. The only exception is when you have a 64-bit version of Windows and a DIGIC II camera for which there are no 64-bit low level drivers. Then BYE will not connect to that camera. This is documented in the Camera Support Grid on this web site.

Also, you do not want to manually type in the license key. It is too easy to mistype the string. Use Copy and Paste, instead.