License Key

[trackerau]

I have purchased a new laptop and was trying to install BYE-P, it installed well but when I ran it I got a message that I had to enter the registration etc all 5 lines.

The only registration #  I now have for Premium Edition 3.1.7 ends in f6350-02489 the first 4 blocks are #.

When I purchased BYE - P in March 2015 I had the full license key visible.

I received an email as below:

5/03/2015

Thank you for your payment for BackyardEOS 3.1 Premium Edition.

 

LICENSE KEYS ARE NO LONGER BEING SENT BY EMAILS:

If this transaction was related to BackyardEOS or BackyardNIKON, you need to login on www.otelescope.com and click on your 'client area' (then click on the purchase tab) to access your license keys, including those of trial editions.

 

Your payment has been received and your purchase is now active. 

 

I have gone to My Purchases to find the Lic Key but can see only one lic key for a Trial January 18, 2015.

 

There are 2 more entries both dated April 13, 2016

1. BYE-C $35  Expired.

2. BYE-P $50 Cancelled

 Both have no serial number attached.

 

Questions: 1. Do I have to renew this product each year?

                    2. Is my Mar 2015 expired?

                    3. What does expired mean?

                    4. Why aren't the previous purchases shown?

 

Thanks

 

Gavan

 

 

[admin]

That's because you created multiple accounts.  Your purchase key is under the other accounts, it's 'Tracker266'!