BYEOS Licence

[mscollan]

Hi,

I have used BYEOS for a long time.

I am now migrating to a new Laptop, and wish to install there.

|I captured the licence key of my BYEOS when it was starting, but when I use this on my new installation, I get an issue with the Licence key length.

The key I captured from the startup screen is 5 group, each of 5 characters. (the format is XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)

How do I get this to work?

[admin]

You need to follow the upgrade instructions on the upgrade page (click the link below and scroll down a bit, then select the upgrade tab).  Basically that 5 segment old key is your upgrade coupon

https://www.otelescope.com/store/category/2-backyardeos/

Oh, and thank you for not posting your key on the public forum, you would not believe how many people have done so in the past.

Thank you

[mscollan]

Thanks for the prompt response Guylain.

I would believe it, I work in IT.....

[mscollan]

Sorry Guylain,

The upgrade instructions link does not appear to work.

I get the page, but when I click on the "How-to upgrade from BackyardEOS3.0.x Classic Edition to BackyardEOS 3.1 Classic or Premium Edition" link, nothing happens.

The URL changes (adds #accordion-2), but no screen change.
Have tried Firefox and IE, same results.  Tried 2nd PC, same results

[admin]

Odd, I will look at fixing that

Here's how to upgrade with your current old key; your old key (29 characters including dashes) is your upgrade coupon.

Go to our store and add BackyardEOS Classic in your shopping cart and proceed to checkout. 

Enter your coupon "XXXXX-XXXXX-XXXXX-XXXXX-XXXXX" on the checkout page for your free upgrade to BackyardEOS 3.1.
 
You can use your coupon with BackyardEOS 3.1 Premium Edition as well but you will have to pay the $15 difference.
 
Let me know if you need additional assistance.

[mscollan]

Still got problems.
get through to the checkout and try to apply the coupon, I get " That is not a valid coupon code.".

[admin]

14 minutes ago, mscollan said:

Still got problems.
get through to the checkout and try to apply the coupon, I get " That is not a valid coupon code.".

Let's take this offline.  Send me the coupon code you are using to support@otelescope.com.

Regards,

[admin]

Hi,  no need to take this off line.  I just did the upgrade for you with your upgrade coupon.

Please go to https://www.otelescope.com/clients/orders/ and you key should be there.

Thank you

[mscollan]

Many thanks Guylain,

Everything now working.

Great support - on a weekend too....

 

regards,

Mike

[astroman133]

I can confirm that none of the BYE or BYN upgrade links appear to do anything.

[admin]

On 10/28/2017 at 11:17 AM, astroman133 said:

I can confirm that none of the BYE or BYN upgrade links appear to do anything.

This is fix now.  The upgrade link will expand again to reveal the instructions.

Thank you