Fingerprint Message

[kszakonyi]

I installed the new release of BYEOS (3.1.11) on my Laptop, but several times now when I run the program it gives a message about the fingerprint and makes me enter my identifier again.   I'm a bit worried because I am setting up for the eclipse, and if it makes me validate, then I won't be able to validate because I won't have wi-fi.   Also I wanted to install on a backup laptop, just in case my main laptop fails, because my main laptop sometimes seems a little flakey, but it is the laptop i have a DC connection for to my battery packs so i don't run out of power.    I don't plan to run both instances at once, just want to have a backup laptop since I am setting up a sequence for the solar eclipse that i want to fire off, and run while I enjoy the eclipse myself and don't worry about taking photos.

 

Anyway, I only have the new BYE v3.1 on my one laptop, but when I run it, it has given me the fingerprint error 3 times now and I am not sure what is going on and what potential problems that could cause in the field.

[admin]

Looks like the file hosting your key may be corrupted and does not update.  

There is an easy fix, delete the following file and try again.

c:/users/<<username>>/appdata/BackyardEOSv31-license.txt"

Keep us posted.

[astroman133]

If you are using BYE with a Trial license then that could be the problem. The trial license must be validated each time BYE starts up. Validation requires an active internet connection. With a Classic or Premium purchase license, no internet connection is required once the license has been validated the first time.

[kszakonyi]

2 hours ago, astroman133 said:

If you are using BYE with a Trial license then that could be the problem. The trial license must be validated each time BYE starts up. Validation requires an active internet connection. With a Classic or Premium purchase license, no internet connection is required once the license has been validated the first time.

It was a real license, not the trial license.   Good point for someone else who might have the same issue and be using a trial license though.  Thanks.

[astroman133]

I am not sure what "the fingerprint error" that you are referring to is about or why it would cause you to have to re-validate your license. No other user has ever mentioned such an issue. Are you running BYE on a machine that has fingerprint identification as a means of logging on? Does the error occur when you start BYE? when you try to connect? at some other time?

Thanks!

[admin]

A fingerprint is a unique virtual serial number (generated at activation time by BYE/BYN) that uniquely identifies your computer.  It prevents anyone from copying the proprietary, and encrypted, license file c:/users/<<username>>/appdata/BackyardEOSv31-license.txt from one computer to another for anyone trying to circumvent the activation process.  If the fingerprint stored in that file does not match the current computer fingerprint at validation time a fingerprint error is thrown.

I suspect that the current file c:/users/<<username>>/appdata/BackyardEOSv31-license.txt has been corrupted, or Windows security is preventing write access just like it does with the configuration file after some Windows update.  Deleting that file will force the user to reenter the software key and identifier and the file will be recreated.

Regards,

[astroman133]

Thanks for the information.

Write access to the folder seems to be the most likely culprit, but it could also be caused by anti-virus software. If so, it is also possible that the user may continue to have the problem until the security issue is repaired.

On my system I have full control security permissions of the AppData folder and the license.txt file. This is how I would expect it to be.