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Cannot connect camera



Hi guys.

Really sorry I cannot figure this out for myself! Anyway I just downloaded the trial version of BEos. I have a Canon Eos 700D. When I press connect the camera does not connect. It is connected and turned on. However the cable I am using is NOT the one that came with the camera. Unfortunately I do not know where that is. I have tried 2 other standard USB cables and absolutely nothing happens when I insert the USB cable into the laptop which makes me think the cable is the issue. So I suppose my question is do I need the supplied Canon cable or should a standard one work fine? 

Once again apologies for my noobness!

Thanks for any help.


(Also when I try to connect to EOS utilities the camera is not found)



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1 hour ago, sennapod7136 said:

(Also when I try to connect to EOS utilities the camera is not found)


This pretty much confirms the issue either USB connection issue or Windows driver.

When you plug and turn on your camera does Windows even see the camera.  This is where you need to start.

Are you using a USB HUB?

Did you try plugging it into a different USB port on the computer?

Did you try another computer?



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I have had a 700D/T5i and for 3 years and have had no problems.

You confirmed that this is not a BYE issue by installing and trying to connect with Canon's EOS Utility. Since the EOS Utility will not connect then the issue is not with BYE. It is either a missing driver, a bad (or too long) cable, or a faulty camera.

The Canon USB cable is a standard cable [USB 2.0 Type A to Mini B] so any replacement cable that fits should work. How long is the cable? The USB 2.0 standard max length is 5 meters, or about 16 ft. If your cable is a long one then you should test with a shorter cable that is either new or known to be good. Once you have confirmed that a short cable works then you can extend it, but I would suggest that you use an Active Extension cable.

What version of Windows? on a PC or a Mac? Macs are a different beast and you need to be sure that you expose the Mac's USB 2.0 ports to the Windows VM.

If Windows doesn't see the camera then BYE won't. When you plug the cable into the camera and the PC and power the camera on, Windows Plug-and-Play should recognize the camera and load the kernel-level driver. For newer versions of Windows this driver should be part of the Windows. After the notification you should see the camera listed in the Windows Device Manager.

If your camera has WiFi capability (the 700D does not) then you must disable it in the camera's menus in order for the camera to use the wired connection.

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It is windows 10 64bit. No hub involved. The PC is a Microsoft surface pro. I will try on my main desktop later and see what happens. Nothing happens at all when I connect the camera to the surface so I know it is nothing to do with BYE. Apologies I was not implying the problem was with BYE but was kind of hoping I was doing something dumb. I am new to this. 

Thanks again for your help.


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This is a bit of a guess, but I found it by Googling...Is the Surface Pro running Windows 10 N or Windows 10 KN? If so then some files are not installed. You may have to install the Media Feature Pack for N and KN versions of Windows 10. One critical file is the MTP (Media Transfer Protocol) driver.

You may find that the Surface is underpowered for astrophotography, especially if you will be connecting to several devices (imaging camera, guide camera, mount, focuser) and doing autoguiding. The first symptom will be device disconnects due to saturation of the internal USB hub.

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