Existing License Key File - Can UP get a License key for 3.x

[STAstro]

Hi There

I purchased BYEOS back when it was Binary Rivers, and I have a license key file, how can I obtain a new license key for 3.x?

Regards

Simon

[admin]

It's the same company, we changed the name to O'Telescope a few years back,

Please follow the upgrade instructions here.

https://www.otelescope.com/store/category/2-backyardeos/

Scroll down and select the upgrade tab.  Depending on your version you may be able to do the upgrade yourself or you may have to send you your old key.

Regards,

[Guest STAstro]

I tried that, however the "Contact Us" option goes to a page that says not to use for BackyardEOS or BackyardNikon questions, to use the Forum for that, hence my post

 

This contact form is for pre-sales and general inquiries regarding telescopes and accessories sales. Unfortunately we are not able to return calls, emails, or private messages asking for BackyardEOS or BackyardNIKON support or inquiries.

Free support for BackyardEOS or BackyardNIKON is offered exclusively via the support forums. Go to support forums.

We read all posts made on the support forums several times daily.

 

[astroman133]

You may be overthinking things.

Just paste your old license code into the message area of the Contact Us page, as instructed, and send it to Guylain. DO NOT paste your license code into posts in this public forum.

[admin]

It is but in this case the upgrade procedure specifically states to use the contact form; this is fine.

The reason I put that note on the contact form is that people expect one on one support and I got tiered of answering the same support questions 10 times a day.

If you need to send me the your old key for the upgrade the contact form or direct email to support@otelescope.com will do just fine; pick one

Regards,

[STAstro]

Hi Guylain

Just sent it via the form

Regards

Simon