5D mk 4

[mikez]

Hi.
The 5D mk 4 is supposed to be supported in version 3.19?
My mk 3 continues to work fine but the mk 4 is getting the same (similar?) error that I was getting when I tried to connect it six or so months ago when the camera model was new.
DEVICEINFO NUMBER IS 3470482101
YOUR *REAL* MODEL NUMBER IS 4294967294(FFFFFFFE)
Generic model 153 assumed!

Also...
when trying to connect, (either the mk 3 or the mk 4) I sometimes get a rather disturbing crackling sound seemingly from the USB (or some weird windows error notification) and it wont connect. A restart is usually required to connect.
Windows 10, EOS utility is not installed in the computer, connected to mains power, no USB hub.

Cheers

[astroman133]

You need to upgrade to 3.1.11 to get support for the 5D Mk IV.

[Trekrider]

I get exactly the same error as the original poster with my 5Dmk4 with the trial version of 3.1.13 - has this been fixed or am I doing something wrong?

Thanks

[astroman133]

You need to make sure that you select the Canon driver (not Canon210 or Canon215) when you connect. It should work.

[Trekrider]

1 hour ago, astroman133 said:

You need to make sure that you select the Canon driver (not Canon210 or Canon215) when you connect. It should work.

Thanks for the reply but I don't see any option to select the driver. Where would I find that?

[astroman133]

Go into the Advanced Settings and check the Ask for drivers option. By default BYE asks, but you might have said not to ask again at some point.

[Trekrider]

52 minutes ago, astroman133 said:

Go into the Advanced Settings and check the Ask for drivers option. By default BYE asks, but you might have said not to ask again at some point.

Thanks Rick, Yes, that did it. Many thanks for the help.

[admin]

Rick is correct, the 5D Mk IV is NOT supported in 3.1.9.

These numbers 4294967294(FFFFFFFE) also confirms this.

Download the latest and it will connect.

Regards,