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BYE crashes with Canon 750


Nic

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Please provide more information about your equipment setup and what steps you take to cause the "crash".

 

Equpipment questions:

 

cabling --- direct via short USB cable? long cable, extension cable, hub?

PC - laptop? netbook? VM on a Mac?

Windows - Win 7? 8? 8.1? 10?

BYE - version?

 

Are you a new user?

Has this setup ever worked?

 

The more information you can provide, the better our diagnosis of your problem.

 

I am only guessing, but the #1 cause of issues is cabling. Could be bad cable, cable too long, not plugged in correctly.

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Yes, I'm a new user; no error messages, freezes and I have to close the program with Ctrl + Alt + Del.

My setup:
cabling - direct via short USB cable
PC - Core 7, cpu @ 4:00 GHz, GeForce GTX 970, 16 GB Ram.
Windows - Win 7 Ultimate
BYE - 3.1.8 (trial)

I also have a Canon 500D and with it BYE works well (same computer, same cable ..... same setup).
Thanks Nicola

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Could be a USB cable data over saturation, the 750D has larger image files than the 500D.

 

I know you said direct connection but are you using a USB hub?

 

If yes connect the camera directly in the computer USB port and try again.  See if this makes a difference.

 

Regards,

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Nicola,

 

Extension cables are not inherently bad. And as you have seen, some of them work with some apps but not with others. It could be that the extension cable that you were using made the overall cable length too long. The limit is around 5 meters or 15 ft. You might try replacing it with a high quality Active extension cable of about that same length.

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