New D5500 won't connect

[Djones2009]

I just downloaded BackyardNikon onto a brand new laptop pc and I have a brand new d5500 I cannot get it to connect. I've tried both driver versions I've made sure wifi was not on and that nothing is on the memory card.

 

odd thing I noticed when I pick a driver and it goes to the "camera selector (nikon) page the D7000 is highlighted as recently connected... I don't own a D7000

 

any help would be wonderful

 

Thanks

Dave

 

[admin]

BYN only needs .Net but the SDK does need the Microsoft 2010 and 2013 c++ redistributable, the x86 version.

 

Do you have the Nikon and Nikon2015 folders in BYN install folder?  If yes you they contain folders with a few files in each folder?

 

Regards,

[Djones2009]

came with windows 10, no CD with camera but camera shows up in device manager. going to try and update the driver now

 

 

 

has most up to date drivers

[astroman133]

I don't have BYN, but when you try to connect what SDK choices are you selecting?

[Djones2009]

I'm not sure what "SDK" is. I'm offered two choices one for older nikons and one for newer and I've tried both. after that I'm ask to choose which camera and I have tried D5500 D5300 D7000 D7100 still no joy

[astroman133]

SDK is Software Development Kit. In this case it is the Nikon software that BYN uses to communicate with the camera.

 

If the D5500 is a new camera then it is possible that it has upgraded Nikon firmware. In that case you need to choose the SDK for newer cameras and I would only choose the D5500 model. The other models may be just enough different to cause issues.

 

One other thought is to re-boot the PC. This has helped others to be able to connect to their Nikon camera because the reboot reloads and resets the driver.

[Djones2009]

It does have the updated firmware and I've tried both SDK along with a couple reboots and also reinstalling BYN. I'm at a loss

[admin]

not tried on any other computer. I went on a shopping spree (wife condoned) just set up all new stuff yesterday. I have an older laptop I could try with windows 8 on it........ tried it on the old laptop and got the MSVCP120.dll is missing msg. Did not get that msg on the new laptop

 

MSVCP120.dll means your are missing this.  Install both x86 and x64 versions.

https://www.microsoft.com/en-us/download/details.aspx?id=40784

 

Then try again the on old laptop.  

 

Keep us posted.

[Djones2009]

Its working on the Old laptop now with the download

[astroman133]

So that would seem to eliminate the camera and the cable as being issues.

 

Does the new laptop have more than one USB port? If so I would see if a different port works.

[admin]

Now try again on the new laptop... using the same camera settings.

 

Keep us posted,

[Djones2009]

no go on the new laptop.... I tried all usb ports..... when I looked at the log I saw an error msg referring to the drivers not initializing if that helps...error loading Nikon driver file

[admin]

send me the log file.

[Djones2009]

sent, let me know if I did something wrong or left something out

 

 

Thanks alot

[admin]

I got the log files, thank you.

 

You are missing all the Nikon SDK/driver files.

 

Please reinstall and try again; that should fix it.

 

Keep us posted,

[Djones2009]

re-installed BYN.... still no go....log has same error group listed

[admin]

Start BYN with admin privileges.  The log files were clear in that it did not load the Nikon SDK files.  Maybe admin privileges with help.

 

Keep us posted.

[astroman133]

Guylain,

 

Is there some prerequisite that the Nikon SDK needs? Missing that file (or files) could prevent the SDK from loading.

[Djones2009]

The files are in the folders I went and looked for them.

[Djones2009]

Thank you both for all the effort in this. I'm sorry it's been so much trouble

[astroman133]

No trouble at all.

 

You should be able to look in the Control Panel | Programs and Features to see if you have the Microsoft Visual C++ 2010 & 2013 x86 redistributables installed. If not you can get them from Microsoft's web site.

[Djones2009]

no go on the admin...signed in as admin.

 

Visual C++ 2010 & 2013 both installed

 

no go

[astroman133]

At this point I am stumped.

[Djones2009]

thats not a good sign  

[Djones2009]

holy crap I got it!!!!!     

 

 

I compared the C++ items with the old laptop for what was missing and downloaded the missing files.... ended up being I missed the C++ 2013 x86 version

 

 

I cannot thank you guys enough for sticking with me on this

[astroman133]

I am glad that you got it sorted out.

[admin]

Hi Dave,

 

Forget about the D7000 being highlighted.  It is always highlighted and this is a UI bug only.

 

Did the D5500 connect before on another computer?  

[Djones2009]

not tried on any other computer. I went on a shopping spree (wife condoned) just set up all new stuff yesterday. I have an older laptop I could try with windows 8 on it........ tried it on the old laptop and got the MSVCP120.dll is missing msg. Did not get that msg on the new laptop

[astroman133]

So the new laptop has Windows 10? Did it come with Windows 10 or was Windows upgraded from an older version?

 

When you connect the camera to the PC and turn the camera on, Windows should recognize the camera and load the low-level driver. It then makes a distinct sound and the camera should show up in the Windows Device Manager. Does that happen?

 

It may help to install the Nikon software from the CD that came with the camera, especially if Windows doesn't already have the correct driver for the camera.