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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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License key validation issue


domoluca

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Dom,

 

Typing the license key is the wrong way to go. The font makes it difficult to distinguish some of the letters and numbers. Copy and paste is the correct technique.

 

Also, the Identifier field is your O'Telescope username that was used to purchase the license and it is case sensitive. If there is a problem on the license server, Guylain will need to address that.

Thanks, it was the account name not the email. got it

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Dom,

 

Typing the license key is the wrong way to go. The font makes it difficult to distinguish some of the letters and numbers. Copy and paste is the correct technique.

 

Also, the Identifier field is your O'Telescope username that was used to purchase the license and it is case sensitive. If there is a problem on the license server, Guylain will need to address that.

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Hi

I upgraded for EOS premium 3.03 to latest 3.1.8, got a new license key and used my new account login

Keep getting an license key validation  error?

i used cut and paste, typed it and doubled checked 3 times?

what am i massing? 

Thanks 

Dom

 

Please send me a direct email at support@otelescope.com and we will take it from there.

 

Regards,

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