Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Smitty14
Greetings,
I purchased and downloaded the most recent software( BackyardEOS 3.1.6) and I keep getting a "License validation error". Last year I downloaded and used the Trial version. I purchased the Classic edition a few days ago.
When attempting to open the BackyardEOS, another widow opens up and informs me to insert my Identifier. When I type in the case sensitive Identifier, I get "License validation error! Application version not valid. Please download the latest version of Backyard EOS." I have downloaded the most current version, by the way.
Reading the forum, some other people have had similar issues with multiple versions in their "My Purchases". Would deleting the Trial Version hopefully solve my issue? If so, how can this be deleted?
If this does not solve my issue, do you have any suggestions?
Thank you,
Mark
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