Nikon D5100 not connecting

[jspratt]

Hi there,

 

I have been unable to connect my Nikon D5100 camera to BYN. The camera is fully charged, the 'force use serial cable' is unchecked, the SD card is empty and I have tried without the SD card too, however I can't seem to connect. I've made sure the camera drivers are updated and the software is also up to date (1.0.4). I'm using the same USB cable as before and it worked fine but now nothing I do is helping, any advice would be helpful.

 

This is what I see in the log history:

 

17:29:27  Licensed to jspratt

17:29:30  Nikon drivers initialized.

17:29:42  Attempting to connect camera...

17:29:48  Camera Not Found!  Make sure it's connected to the PC and turned ON

17:30:20  Attempting to connect camera...

17:30:25  Camera Not Found!  Make sure it's connected to the PC and turned ON

17:31:07  Attempting to connect camera...

17:31:13  Camera Not Found!  Make sure it's connected to the PC and turned ON

17:31:25  Attempting to connect camera...

17:31:30  Camera Not Found!  Make sure it's connected to the PC and turned ON

17:40:23  Attempting to connect camera...

17:40:29  Camera Not Found!  Make sure it's connected to the PC and turned ON

17:46:36  Attempting to connect camera...

17:46:41  Camera Not Found!  Make sure it's connected to the PC and turned ON

 

Thank you 

 

Jonathan 

[astroman133]

Some cameras support 2 different modes of communication.  If your camera does it should be changeable via the camera's menus.

 

Make sure that you do not have any other programs running on your PC that are connected to the camera.

 

Make sure that you have at least 10GB of free space on the drive containing the BYN Download folder. Or disable the disk space check on the Advanced Settings screen.  Both the Download folder and the BackyardTEMP folder should exist and be available.  In addition the BackyardTEMP folder must be on an always-connected, internal hard drive. Putting it on an external drive, a thumb drive or a network drive are not supported.

 

The camera should also be directly-connected to the PC, not via a USB hub.  Once you have verified that everything else works you can try going through a hub, but Nikon recommends against it.

[admin]

Did you upgrade your camera firmware by any chance?  If you did that is why.  Nikon just released new SDK files last week but I have not had the time to include them.

 

Please make sure that your camera communication menu is not set to PTP.  See camera menu.

 

Keep us posted.  I have a D5100 and that that is what I test with usually so I know it works.

 

Regards,

[astroman133]

If you updated the camera drivers, perhaps that is the problem...Make sure that the driver is correct for the camera's firmware version.

 

Does Windows recognize the camera such that you can see it in the Device Manager?

[jspratt]

I can see the camera under 'portable devices' in the Device Manager, it says the Driver Version is 10.0.10586.0

I don't believe I have updated the firmware, it is currently on A: 1.01, B: 1.01, L:1.006

I'm not sure how to check whether the camera communication is set to PTP, though I haven't changed any settings recently.

 

Regards,

 

Jonathan

[jspratt]

I'm not exactly sure what has changed but after restarting my PC again it seems to be working once more!

Sorry for not being able to identify a clear solution to the problem, I just hope it doesn't occur again.

 

Thank you very much for your time and support regardless

 

Regards

 

Jonathan

[admin]

I'm not exactly sure what has changed but after restarting my PC again it seems to be working once more!

Sorry for not being able to identify a clear solution to the problem, I just hope it doesn't occur again.

 

Thank you very much for your time and support regardless

 

Regards

 

Jonathan

 

This is a common occurrence with Nikon cameras.

 

The Nikon driver goes into a weird state sometimes and when this occurs only a hard reboot will reset it.

 

Regards,

[astroman133]

I'm glad you have it sorted out.