Cannon EOS Rebel T5i wont connect to Backyard EOS premium edition

[dewayne71118@bellsouth.net]

I am new to Backyard EOS, I have the premium edition downloaded; My Cannon T5i connects and shoots remotely with the EOS utility without problems.  But, I can't get it to connect to the Backyard EOS.  Any ideas? DeWayne

[astroman133]

DeWayne,

 

There is no reason why BYE will not connect to a T5i.  Mine works flawlessly.

 

What version of Windows?

 

Have you disconnected the EOS Utility from the camera before trying to connect BYE to the camera?

[admin]

If EOS Utility connects to the camera so will BYE; they both use the same SDK and drivers.  I have hundreds of users using this model.

 

Where error are you getting?

[astroman133]

My guess is that the EOS Utility is still connected and is preventing BYE from connecting.

[admin]

Any news on this?