bACKYARD V3.2.3 TEST uNABLE TO CONNECT TO DIGIC5 CANON 5d MKiii USING win10 pRO ON aCER ASPIRE3 AND ASCOM 7

[alan.g.fowler@gmail.com]

logfile-[20250605-19h02m19s762]-[1408]-2025-06-05.txt

[astroman133]

2025-06-05 19:09:34,144 [Main] INFO  - Camera Not Found!  Make sure it's connected to the PC and turned ON

Here is some troubleshooting tips to help when you are unable to connect the camera with BYE:

1) When you report an issue, always provide the full version number of BYE, as requested in the ORANGE bar at the top of this page. You said that you are using 3.2.3. This is the most recent release. The type of license that you have may also be important. The more info you provide the more quickly your issue will be resolved.

2) When the camera is plugged into the PC and turned on, Windows should, almost immediately, recognize the camera and show the camera in the Windows Device Manager. If Windows does not list the camera then BYE will not be able to connect to it.

3) If Windows does not show the camera in the Device Manager, then the USB cable could be not connected correctly, or it may be a bad USB port or cable. The USB circuitry in the camera can also fail. 

4) When you click the Connect button in BYE, you should see a "Select your camera driver" dialog window. The EOS 6D Mk III is a DIGIC V model so you must select Canon for that model. Canon210 is for much older DIGIC II models which even BYE no longer supports because most computers today are 64-bit and Canon never released 64-bit drivers for those old models.

5) The camera only supports a single connection at a time from the PC. This means there should be no other app connected to the camera when you attempt to connect BYE. If you installed the Canon EOS Utility, it may automatically connect to the camera when Windows first recognizes the camera and loads its Plug-and-Play driver. You should disconnect the app from the camera and re-configure the app to NOT autoconnect to the camera.

6) If the camera has builtin WiFi capability. It should be disabled in the camera's setup menus. BYE uses the Canon-supplied software library (the Canon SDK) for connecting and controlling their cameras. The SDK does not support the pairing functionality needed to connect BYE to the camera over WiFi. You must use a USB cable that is known to be good. The cable should be less than 5 meters long. It is common to need more length than that in the field and the USB standard length limitation can be overcome by using a good quality USB Extension cable.

7) There was a recent post by a user who was also unable to connect BYE or BYN to his camera. His issue was caused by a corrupt Windows camera driver. He fixed his issue by following a procedure that he found elsewhere online to delete the existing driver and install a replacement driver. Here is a link to his thread --> https://www.otelescope.com/forums/topic/12888-unable-to-connect-to-canon-eos-r8/#comment-41391

 

I hope this helps. 

[astroman133]

Any luck getting your camera connected to BYE?