BYEOS 3.2.3 keeps freezing

[rapoker]

tried different cables, different usb ports, tried connecting the camera directly to the usb, tried the motherboard usb and the pci usb. i start byeos, tried shooting pictures or capturing videos and they all freeze after a certain amount of time. everything works fine, but after some time it just freezes and the camera either goes to sleep or freezes. i have to turn off and on the camera and force shutdown BYEOS. other usb devices keep working normally

 

 

Canon EOS 4000d firmware 1.1.0

System type    64-bit operating system, x64-based processor

Edition    Windows 11 Home
Version    23H2
Installed on    ‎11/‎19/‎2024
OS build    22631.4460
Experience    Windows Feature Experience Pack 1000.22700.1047.0

NVIDIA system information report created on: 11/22/2024 18:38:26
NVIDIA app version: 11.0.1.163
Operating system: Microsoft Windows 11 Home, Version 10.0.22631
DirectX runtime version: DirectX 12
Driver: Game Ready Driver - 566.14 - Tue Nov 12, 2024
CPU: AMD Ryzen 5 5600 6-Core Processor              
RAM: 16.0 GB
Storage (6): SSD - 476.9 GB,SSD - 238.5 GB,+4 more

Graphics card
GPU processor: NVIDIA GeForce RTX 3060
Direct3D feature level: 12_1
CUDA cores: 3584
Graphics clock: 1882 MHz
Resizable bar: Yes
Memory data rate: 15.00 Gbps
Memory interface: 192-bit
Memory bandwidth: 360.048 GB/s
Total available graphics memory: 20443 MB
Dedicated video memory: 12288 MB GDDR6
System video memory: 0 MB
Shared system memory: 8155 MB
Video BIOS version: 94.04.71.00.69
IRQ: Not used
Bus: PCI Express x16
Device ID: 10DE 2487 36583842
Part number: G190 0055

Display (1): Mitac 100012584
Resolution: 4k x 2k, 2731 x 1440 (recommended)
Refresh rate: 60 Hz
Desktop color depth: Highest (32-bit)
HDCP: Supported

logfile-[20241122-16h16m05s962]-[12424]-2024-11-22.txt logfile-[20241122-17h02m24s929]-[18932]-2024-11-22.txt logfile-[20241122-17h38m03s550]-[21420]-2024-11-22.txt logfile-[20241122-18h20m53s865]-[14584]-2024-11-22.txt

[astroman133]

It would help tu understand what you are trying to do.

From the latest log file it appears that you are have captured several planetary images with 10 images per AVI file. This is unusual. It is more common to capture several, up to 1000, frames per AVI file.

It appears that the last thing that you did was to abort the Planetary Image capture. Can you please provide more information?

 

[admin]

Well, if the case is extended live planetary capture, then 100% sure the camera is shutting down because of heat. As suggested above, please tell us more about what you're trying to do.

[rapoker]

oh sorry, those were just test , not an actual capture plan. i was just not trying to fill up my storage with useless frames while i tested the set up. it is been cloudy for dies and on Sunday i have a brief window to actually use the set up. i have never had problems in my laptop, and i have been trying to make it work on my Desktop. before upgrading to windows 11, my usb ports disconnected briefly randomly, but after the upgrade i have noticed it has stopped. i bought a ankler 7 port usb hub for the laptop because i needed more usb ports and a usb PCI card for the desktop to try workaround the usb issue from before. so far in every configuration everything works fine except the BYEOS. i have tried just leaving it in frame and focus, to taking test light pictures to test video frames and it always ends up freezing. also the log with time 17hr38m is more representative of the problem, i have any of this helps.

[astroman133]

Your reply is confusing. You talk about a desktop and a laptop and about USB hubs and about Windows 11 and some earlier version.

Please describe just the setup that is giving you the issue, and how you are trying to use BYE when the issue occurs.

 

[astroman133]

Also, if you provide a log file, attach just the single log file that illustrates the issue that you are asking for help with.

[admin]

Frame and focus = live view = camera heat build up over time = camera shutdown = bye disconnect.

Don't stay in live for extended period of time, this causes the camera to heat up and it will shutdown, it's a camera protection feature, and when the camera shuts down like this it's a fatal error for any software, including BYE.

[astroman133]

To prevent overheating when in Planetary mode, Pause LiveView by pressing the LiveView button so that you see the triangle instead of the vertical bars. This pauses it. When paused, the sensor stops generating heat.

Even if the sensor does not overheat, LiveView may shut down if it has been used continuously for at least 30 minutes. Pausing it will help here, too.

[astroman133]

Isn't there a callback that BYE could implement to sense the camera shutdown and report the issue to the user and return to a disconnected state?

Or keep a LiveView timer and warn the user of imminent shutdown due to continuous LiveView activity?