New computer.

[mikemuggless]

I saw in another posting that you can download the software on a new computer and activate it with the license key and identifier. I have tried this and it keeps kicking  back an error. Can I reset these ? Is identifier my email, password ? Is there anyway I can do this ?

Thanks 

 

[astroman133]

Please provide more details.

What version of BYE?

What version of Windows?

What are the detailed steps that result in the error being generated?

What is the error text?

The dialog where you enter your license key and Identifier tells you what the Identifier is. It says "Your identifier is your O'Telescope web site account login-name your license key is associated with. Not the password, just the login-name."

If you see your license key after logging in as mikemuggless than your Identifier is
"mikemuggless".

 

[mikemuggless]

2 hours ago, astroman133 said:

Please provide more details.

What version of BYE?

What version of Windows?

What are the detailed steps that result in the error being generated?

What is the error text?

The dialog where you enter your license key and Identifier tells you what the Identifier is. It says "Your identifier is your O'Telescope web site account login-name your license key is associated with. Not the password, just the login-name."

If you see your license key after logging in as mikemuggless than your Identifier is
"mikemuggless".

 

I now have Windows 11. I have Backyard Nikon. I have put in the key and the mikemuggless numerous times , I did not show the key but it is what I see from my order. Thanks 

[astroman133]

It is good that you did not show your key. It is private, like a social security number, and should not be published.

Did you manually type in the license key or use Copy/Paste to transfer it from the browser into the BYN dialog? Copy/Paste is the most reliable way to enter the key.

I cannot tell if there is an issue on the O'Telescope side, as I am a user, like you are.

Do you have anti-virus or firewall software that is blocking communications between your laptop and the O'Telescope servers? You might try temporarily disabling it.

[mikemuggless]

9 hours ago, astroman133 said:

It is good that you did not show your key. It is private, like a social security number, and should not be published.

Did you manually type in the license key or use Copy/Paste to transfer it from the browser into the BYN dialog? Copy/Paste is the most reliable way to enter the key.

I cannot tell if there is an issue on the O'Telescope side, as I am a user, like you are.

Do you have anti-virus or firewall software that is blocking communications between your laptop and the O'Telescope servers? You might try temporarily disabling it.

I typed it in myself. I can try the Copy/Paste. Do I need to remove BYN from the old compter ? Does having both programs " active" at the same time cause a conflict ? Is there a way to reset everything ? Thanks again for the help. 

[mikemuggless]

34 minutes ago, mikemuggless said:

I typed it in myself. I can try the Copy/Paste. Do I need to remove BYN from the old computer ? Does having both programs " active" at the same time cause a conflict ? Is there a way to reset everything ? Thanks again for the help. 

Just did Copy / Paste. Same results, same message. 

[astroman133]

According to the End User License Agreement you can install BYN on more than one computer, as long as you only use it on one machine at a time. If you want to confirm this for yourself, you can find it in the User Guide which is installed with BYN. That said, It should completely uninstall itself.

I don't know what you mean by "Is there a way to reset everything?"

I was just able to verify my license key. This tells me that there is no problem with the O'Telescope servers.

I asked this previously, but which version of BYN are you running? 2.1.3? 3.5.0.RC7 x64?

[astroman133]

All indications are that this is something on your Windows installation that is preventing BYN license validation. The O'Telescope servers appear to be operating normally and no other users have recently reported the same issue.

I also suggested temporarily turning off any anti-virus and firewall software. Did you try this? As an alternative you could also add firewall rules to allow the BYN applications through the firewall.

[admin]

Make sure you have the latest version downloaded (or a pre-release).

Make sure you download BackyardNIKON and not BackyardEOS

Keep us posted

 

 

[mikemuggless]

37 minutes ago, admin said:

Make sure you have the latest version downloaded (or a pre-release).

Make sure you download BackyardNIKON and not BackyardEOS

Keep us posted

 

 

No virus software yet other then possibly windows defender. I downloaded the same one I had purchased before. I can delete it, try again. Turn off Windows Defender. I had Mcafee running with the BYN on the other computer. That one works fine, other than ancient dusty computer.

[astroman133]

Windows Defender handles duties of both anti-virus and firewall. I added firewall rules for BYE, but have not had to make any A/V configuration changes to accommodate it.

[admin]

31 minutes ago, mikemuggless said:

No virus software yet other then possibly windows defender. I downloaded the same one I had purchased before. I can delete it, try again. Turn off Windows Defender. I had Mcafee running with the BYN on the other computer. That one works fine, other than ancient dusty computer.

That could be the issue. Download the latest. 

This said, the error is indicating a key or identifier error, this is a local validation, and leads me to think this is 100% a keying issue. Please cut&paste from the otelescope website only, a number 0 looks awfully close to the letter O, same for number 1 vs letter I.

 

 

[astroman133]

The OP said that he was not successful when using Copy/Paste to transfer the license key.

I would say to make sure that you grab a permanent Classic or Premium license for BYN and not a Trial license which is long-expired.

[mikemuggless]

15 hours ago, astroman133 said:

The OP said that he was not successful when using Copy/Paste to transfer the license key.

I would say to make sure that you grab a permanent Classic or Premium license for BYN and not a Trial license which is long-expired.

 

15 hours ago, astroman133 said:

The OP said that he was not successful when using Copy/Paste to transfer the license key.

I would say to make sure that you grab a permanent Classic or Premium license for BYN and not a Trial license which is long-expired.

I just wanted to let you know I got it working. I did have BYE downloaded. I am running Windows 11 and did have get download a windows file that was not in my version or Windows 11. Thanks for all your help. 

[astroman133]

Thanks for letting us know.

Just to be clear, a BYN license will not work with BYE or vice versa. They are separate products that require separate licenses.

If you could say what additional file you had to download and install, it may help other BYE/BYN users to get up and running more easily.