Ascom drivers

[ejaazdean1607]

Dear Sir/Madam,

I am using a Celestron 6SE with Canon 6D camera.

I have recently changed my PC and reloaded BYE 3.2.

I can no longer connect to my camera or telescope.

Do i need to install the ASCOM drivers again? If so, where c an io get these?

[astroman133]

You should start with the telescope vendor.

For Celestron telescopes it may be the CPWI driver which you can download from the Celestron web site. You need to check for compatibility. If your 6SE is too old to be compatible with the CPWI driver, then you might check for the legacy Celestron driver on the ASCOM web site.

For a new PC you will also need to install the ASCOM Platform. This is a separate install from the ASCOMStandards.org web site.

If you are running Windows 10 or 11, you already have the needed driver for Canon cameras so you only need to install BYE and register your BYE license on the new PC.

If you get all of the above working, but still cannot connect BYE to your camera, come back with more details about what version of BYE you are using and how it is failing.

[astroman133]

I revisited this thread to see if you had added more details and saw that you were also unable to connect BYE to your 6D.

Here is some troubleshooting tips to help when you are unable to connect the camera with BYE:

1) When you report an issue, always provide the full version number of BYE, as requested in the ORANGE bar at the top of this page. You said that you are using 3.2, but this is incomplete. The most recent release version if BYE is 3.2.3. That third digit is as important as the first 2 digits. If you include release candidate versions there have been probably a dozen or more distinct versions of BYE 3.2. Also important are which version of Windows you are using and the camera model. The type of license that you have may also be important. The more info you provide the more quickly your issue will be resolved.

2) When the camera is plugged into the PC and turned on, Windows should, almost immediately, recognize the camera and show the camera in the Windows Device Manager. If Windows does not list the camera then BYE will not be able to connect to it.

3) If Windows does not show the camera in the Device Manager, then the USB cable could be not connected correctly, or it may be a bad cable. The USB circuitry in the camera can also fail.

4) When you click the Connect button in BYE, you should see a "Select your camera driver" dialog window. The 6D is a DIGIC V model so you must select Canon for the 6D. Canon210 is for much older DIGIC II models which even BYE no longer supports because most computers today are 64-bit and Canon never released 64-bit drivers for those old models.

5) The camera only supports a single connection at a time from the PC. This means there should be no other app connected to the camera when you attempt to connect BYE. If you installed the Canon EOS Utility, it may automatically connect to the camera when Windows first recognizes the camera and loads its Plug-and-Play driver. You should disconnect the app from the camera and re-configure the app to NOT autoconnect to the camera.

6) If the camera has builtin WiFi capability. It should be disabled in the camera's setup menus. BYE uses the Canon-supplied software library (the Canon SDK) for connecting and controlling their cameras. The SDK does not support the pairing functionality needed to connect BYE to the camera over WiFi. You must use a USB cable that is known to be good. The cable should be less than 5 meters long. It is common to need more length than that in the field and the USB standard length limitation can be overcome by using a good quality USB Extension cable.

7) There was a recent post by a user who was also unable to connect BYE or BYN to his camera. His issue was caused by a corrupt Windows camera driver. He fixed his issue by following a procedure that he found elsewhere online to delete the existing driver and install a replacement driver. Here is a link to his thread -->

Some of this may sound familiar if you had newbie connection issues with your old computer. I mention them here for completeness.

I hope this helps.

 

[astroman133]

Have you made any progress???

[ejaazdean1607]

Yes thank you. All working fine now. 

[admin]

4 hours ago, ejaazdean1607 said:

Yes thank you. All working fine now. 

What was the issue? Knowing may help someone else in the future

[ejaazdean1607]

Yes worked fine. Thanks 

[astroman133]

Please help other users by telling us what you had to do to get BYE working.

Thanks!

[ejaazdean1607]

I disconnected all devices, reloaded all drivers and software.