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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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If you get an Internet Required error while validating your key - READ THIS.


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Question

If you get a "License activation error! Trial keys require Internet access" error when you try to activate your key, it is most likely caused by one of the following:

  1. Your computer does not have TLS 1.2 installed. You can check if your computer has TLS 1.2 installed here (scroll down to Protocol Features -> TLS 1.2)
  2. Your anti-virus is blocking the call to the activation server. Please whitelist otelescope.com.

You should always cut&paste your key and identifier from the otelescope.com website. Your key is accessible 24/7 under "My Purchases -> My Orders". 

Thank you

 

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