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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Premium License Key Activation Issue


dwp135

Question

I have purchased the premium license (3.2.3), but when I open the app on my laptop (old core i3 and windows 7) and enter my identifier and license key, I am getting an error that states "Additional non-parsable characters are at the end of the string". Any help or suggestions are most welcomed. 

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Be sure to use copy/paste to transfer your license key from the web site into BYE rather than trying to type it in.

Also, obsolete versions of Windows 7 and 8, and early 8.1 do not come with the new web security that the O'Telescope servers require to validate your license. You need to either upgrade Windows to 10 or 11 or upgrade the Transport Layer Security (TLS) to 1.2. Microsoft should have instructions for how to install TLS 1.2 onto Windows 7.

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