identifier

[amirrayholmes@gmail.com]

when i try to start backyard eos it ask for an identifier I've tried my user and my password but it hasn't worked. what do i put in the identifier? i have the canon eos 4000d btw

[astroman133]

Per the information in the license validation dialog,

If it is not accepted then there could be 2 causes. 1) you are not entering it correctly. Be sure that you are entering your username in a case-sensitive manner. and 2) it MUST be the username of the account that you used when you got the license.

[admin]

It's your username use you used to create your account.

It's displayed on your purchase history -> https://www.otelescope.com/clients/orders/

 

It's also displayed here on the forum, you actually used your email as your identifier.

[PLOUM]

Same problem here. 
And I’m sure did everything correctly.

code and username are entered right.

No access unfortunately.

Question before I leave to find another software.
what do you mean by “case sensitive “?

 Thanks 

License activation error! Trial keys require Internet access. If you are connected to the Internet, please make sure your firewall and/or antivirus is not blocking access to the server.

[astroman133]

Case sensitive means that PLOUM and ploum are not the same. The first one is exactly the same as your username. The second is not the same and would be incorrect.

[admin]

2 hours ago, PLOUM said:

Same problem here. 
And I’m sure did everything correctly.

code and username are entered right.

No access unfortunately.

Question before I leave to find another software.
what do you mean by “case sensitive “?

 Thanks 

License activation error! Trial keys require Internet access. If you are connected to the Internet, please make sure your firewall and/or antivirus is not blocking access to the server.

You make assumptions. Your issue is NOT the same at all. 

This issue in this thread is that the OP does not know his identifier.

Your issue is that something in your environment (PC/Firewall/antivirus/etc...) is blocking the call to the servers to validate your license.

Good luck with your other software. I don't mean this in any malicious way, we are trying to help you in your own thread, and you are free to work this out or not.

Regards,

[PLOUM]

You haven’t helped me at all.

Anyway thanks for the 3 days experience trying to get access to your “trial” edition. Two other friends tried unsuccessfully as well so this may be your issue.

Kind regards 

Nik

[astroman133]

Neither are you helping yourself.

You posted the same issue to multiple threads.

Most people have no issues when validating their Trial license. This indicates that there is no systemic issue with license validation. There have been some issues with people who are running older versions of Windows that have obsolete security that is incompatible with up-to-date web sites like the O'Telescope servers.

In the other thread suggestions were made as to the cause of your validation issue. You never replied to those suggestions or the questions asked that would help to diagnose the issue(s) with your PC that could be preventing your PC from validating the Trial license. In effect you asked for help then appeared to ignore the help that was offered.