Jump to content

Canada's top-tier Telescopes & Accessories
Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
  • 0

Need support? Start a thread! Don't send personal emails, please read...


admin
 Share

Question

Effective immediately we will no longer answer personal support emails in lieu of the support forum unless we have specifically asked you to do so. 

We get too many emails with the same questions and answering these questions on a one-off basis is not practical, not efficient, does not contribute to the community, and does nothing to help build a solid knowledge base.

The support forum is meant for support, use it.  It is your resource to consume and participate in.  This will make our conversation public and may help others in the future as well by creating a solid knowledge base... and other users with similar issues may also jump in to help... sometimes even faster than we do. Kudos to all of you who answer questions from other users on a regular basis, we really appreciate the help and most of all the user with the said issue is getting help faster :)

We are as fast replying on the forum as we are to personal emails and support tickets.  If we have access to a computer to read our emails and respond to support tickets we have access to a computer to read posts on the forum.  In fact, we read all posts on the forum before support tickets and before personal emails.  So using the forum is actually faster.
 
We read ALL posts here on the forum.
 
Thank you for your cooperation.
Link to comment
Share on other sites

1 answer to this question

Recommended Posts

  • 0

If you have a support question or an issue requiring help, post your question in the forum for that product. 

If you are asking for help with Backyard EOS and your Canon DSLR, post your question in the BackyardEOS forum.  If your issue is with using BackyardNikon to connect and control your Nikon DSLR, post your question in the BackyardNikon forum,

Also, please put your camera model and the BYE/BYN software version number in your post!  If you don't you will likely be asked to provide it and it only slows down the resolution process.

Thanks!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...

Important Information

This site uses cookies to offer your a better browsing experience. You can adjust your cookie settings. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies, our Privacy Policy, and our Terms of Use