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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
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Connection Error



I have a Canon T7 camera, Windows 10 x64 OS.  Just bought the $35.00 version program.  I plug in the camera to the USB port, Start Backyard EOS, click the camera connect button and get a connection error.

I did notice that when I plugged in the camera, the computer did NOT chime to me, which tells me I might be missing camera drivers?  Does Backyard EOS come with drivers or is this something I need to track down for myself?

In the Device Manager, The camera is not listed.

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This has been discussed many times in the past for newer Canon models.

If the camera supports wireless communication, you must disable it in the camera and connect a USB cable between the camera and the PC,in order for BYE to communicate with the camera. The reason for this is that the Canon SDK software library does not support WiFi pairing. Anyway, USB is faster and more reliable than WiFi.

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If the Windows Device Manager does not see the camera then BYE will not be able to connect. Neither will any other application.

On Windows 7 and later, any low-level drivers that are used by the camera are included with Windows. That said, when the USB cable is plugged into both the PC and the camera and camera is turned on do you see any unknown devices in the Device Manager. This could indicate a low-level driver issue. Unfortunately this is a Windows issue not a BYE issue. The only suggestion I have is to use the Device Manager try to re-install the driver

Another cause is a faulty camera or USB cable. Try the camera on another PC and try a short new, or known good, USB cable.

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As mention above, make sure the camera is properly listed in device manager.

Also, you may want to try to connect your camera with EOS Utility first. If EOS Utility can connect to the camera, so will BYE, since it uses the same Canon SDK. If you do try EOS Utility to troubleshoot your issue, make sure it is not running and connected to your camera still when using BYE, as only one program can connect to the camera at the same time.


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