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App Crashes


johnson19938
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Using a Nikon D200, tethered to a MacBook pro 3ghz 16gigs ram, running Window 10pro. Had no issues when I first hooked to the computer, but now when I take a photo and the app tries to download it into the computer the app just shuts down. tethering seems to work just fine, all the camera settings are displayed on the screen, but when I trip the shutter and the photos starts to download, it just crashes. Not sure how to fix this problem. I'm running the app in compatibility mode as per the instructions, Windows Vista SP2. Nothing else is hooked to the USB ports which are USB3 ports. Like I said at the outset, it worked fine last night doing a test, downloaded numerous photos but not now. I did go into the location where the test shots were stored and deleted them maually. The app seemed to not want to do this even though I selected them for delete. Just not sure whats going on. One minute it works the next no joy. Any help, Thanks

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Please when you report a problem provide the full version number of BYN.

What do you mean by "test shots"? What folder were they in? Perhaps the folder permissions changed and you no longer have the permissions to delete photos there or download new photos to that folder. If so, this is not a BYN issue, it is a Windows issue.

You need ti figure out how Windows has changed between the last time  you were able to download images and when downloading images started to fail. We can't possibly guess what occurred. Make sure that you are running windows with the same username that you used to install it. This should give BYN the access that it needs to the BYN Download and BackyardTEMP folders.

I am not a Mac user and have no idea how to configure macOS and the Windows VM to make this happen.

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I'm not running in a virtual environment, I'm running in what's called bootcamp which is essentially a windows machine. Nothing has changed except the location of my computer, there was no logout or login, just an app that keep crashing. I am the admin on the computer so there should be no issue with permissions. As far as the version, it is the latest on your site v2.1 and its the trial version I just downloaded and installed. I can save photos to the folder BYN created outside of the app, I saved a photo from the internet and picked that folder, so it must not be an issue with permissions. Just at a lost. I'm just doing test shots with the camera tethered to the computer to make sure all is well before I commit to an hour drive out to my dark sky site and it seems to be failing. Last night all was fine. Just don't' get it. One more thing, after I take the shot it does show it in the que but thats when it app just closes.Also I changed the location of the folder and still the same problem.

 

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First, this is a community-supported forum. I am a long-time user of BYE and have no other relationship with  O'Telescope. This is not "my" forum. I just post here a lot to try to help users with issues.

You said that you could not delete files from the folder where your BYN images download to. That sounds like a permissions issue.

I would not recommend taking the BYN to the field while you are running with a Trial license. The Trial needs to connect to the Internet each time you start the program to verify that the Trial license has not expired.

So, if I understand correctly, when you first started testing BYN it worked and you were able to capture and download images with no issues. Then with no changes, it just started failing. I would say that something outside of BYN changed. One issue that can occur is that anti-virus software can block the download of image files by BYN or BYE, because the A/V software does not recognize the app. You could try to temporarily disable it to see if it makes a difference. If it does, then you can figure out how to whitelist your A/V software so that it trusts BYN.

When the BYN developers see your posts, they may want to see a log file that  was captured when you experienced the issue. It does not need to be all the log files that you have collected, just one that logged the issue. Also do not attach it to a post to this forum. Read the post in the How To forum about how to post log files, but I would wait until they ask for it.

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Update in the issue. Still crashes when I try to take a shot, I made a new folder on my desktop and directed byn to it. Now if I connect my camera, select a shutter speed in the capture plan center in the app and take the photo using the app, it downloads it with no problem then I can take photos from the camera itself using my setting there and still works. Also went into the reports and none are listed listing the problem. So crash reposts aren’t gonna help. So yeah it seems to be working per the work around. I’ll test it some more at my home. And go from there. If I can get it to be consistent I’ll get the paid version. Thanks so much for the help. I do appreciate it.

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Please be as specific as possible. What does this even mean, "I made a new folder on my desktop and directed byn to it."? What did you direct? The installation, the log folder, the temp folder, download folder?

Do you have access to a real non-Mac/bootcamp to see if you get the same behavior?

 

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