BYE 3.2.2 not recognizing Canon 77D but still works on the T5

[rfarriola]

Hi there,

I used the Rebel T5 for a long time and had no problem with this software. Now I just got a 77D and it's not recognizing it, I get the Camera not found!. If I connect the T5 it still works, using the same cable and same open BYE window, I try with the 77D and no luck. I already re installed BYE... I had v3.2.1 and upgraded to the latest one and still no luck. Change cables and all work on the T5 but not on the 77D. What am I missing?! is there a specific setting in the camera that I should look for?

for support it said open a ticket... but this is all I could find here... hope this is the right place. If not, please point me to the right place.

 

Thanks,

 

Fernando

 

77D Error Log.txt

[admin]

This is the right place for support, it's the only place

Try EOS Utility (without wifi) and see if it can connect to the camera?

 

[astroman133]

The 77D has builtin WiFi and it is likely that it must be disabled in order for a wired connection to work.

[rfarriola]

Thanks Rick... It did have wifi enable and it makes sense... but even after disabling it, still no luck.

 

[rfarriola]

Fixed! I installed the latest version of EOS utility from the Canon website and something triggered and fix my issue. Now it connects without a problem!

Thanks you very much!