Accidentally Deleted Program

[irwindvm@yahoo.com]

I accidentally deleted my backyard eos program!  I still have the site key however.  I successfully downloaded a 30 day trial version but when I typed my site key in it did not recognize it.  Help

[admin]

Ummm... v3.1 should NOT have asked you to re-enter your key after a re-install.

 

Are you sure you are installing on the same computer and/or under the same windows user as your first install?

 

Are you sure you are typing your key + identifier correctly?

 

Regards,

[irwindvm@yahoo.com]

This was my though process:  I knew I already paid for version 3.1 and I had saved my site key in my documents file in my computer.  I didn't want to have to purchase another version so I thought I could just use my previously purchased site key password on the free trial version.  Could you explain to me how I could retrieve a permanent version using my old site key password?  Thank you!

[admin]

You are doing this all wrong, sorry

 

I'm not sure why you are fiddling with a trial at all as you have already purchased BYE Premium edition in January 2014.

 

So you need to forget about the trial and proceed to upgrading your current v3.0.3 key to 3.1.

 

The instructions are on the upgrade page.  You are upgrading from BYE 3.0.x Premium to BYE 3.1 Premium so follow that set of instructions.

 

Regards,

[admin]

Did you get it work?

 

The upgrade from 3.0.x to 3.1 is free.  I can help you go through the process is you need assistance.  Let me know.

 

Regards,

[irwindvm@yahoo.com]

Thank you Guylain!  I will follow your prompt and attempt a download.  I'll let you know if I have any problems.