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CHATCHER

Limiting to 30 Second Exposures...

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Hi there,

I am utilizing the free trial (V 3.1.18) and can only achieve 30 second exposures with my Canon 90D even when the bulb setting is for a longer length of time.  I have attempted multiple cables (no USB hub) and switched from M to Bulb on the rotary dial of the camera with no change.  Is it because I am only using the "Trial" version?  The countdown timer continues to count but I hear the shutter release after 30 seconds regardless.  BTW, I am using the most current Canon firmware and the current BYEOS version.  In addition to this concern, It takes many attempts to get my camera to connect (not sure if this is related).

Many thanks,

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The Trial version is fully functional for the life of the trial (30 days).If the rotary dial has both Manual and Bulb positions then you must put dial in the B position to shoot BULB exposures with BYE. This is a really unfortunate design decision by Canon that means that you must be near the camera for imaging if you need to switch back and forth between BULB and Tv exposure settings.

Make sure to turn off any camera features that could affect BYE's operation. These include Exposure Bracketing, High ISO Noise Reduction, Long Exposure Noise Reduction but there may be others. If the camera has WiFi capability be sure that it is disabled. If your camera has multiple LiveView autofocus modes, be sure that it is not set to Face+Tracking. BYE does not have access to all of the camera's settings, so can't tell you about the settings that may be affecting its operation.

If you have a lens on the camera make sure that the lens is set to Auto Focus if you intend to use BYE to adjust the lens, but in Manual Focus mode for shooting.

How do you have the camera cabled to the PC? For testing use only the USB cable that came with the camera.

As long as the cable is plugged in and turned on, and no other program is using the camera (like the Canon EOS Utility), BYE should connect every time without fail. If this is not the case with you, figuring out why it is not reliably connecting should be your first order of business. Be sure that the cable ends are fully seated into the camera and PC and that the cable is no longer than 15 ft. Be sure to use an Active USB Extension cable when going longer than 5 ft.

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Thank you for the guidance.  Everything worked just fine after I implemented your suggestions.  Not sure where the hiccup was but it is connecting and operating as it should even with the USB extension cable. 

Many thanks

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