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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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BABOafrica

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I picked up from another post the step I was missing. I got my key from "my client area".

 

I think it would help if your email / INVOICE said something like: "See MY CLIENT AREA for your KEY" at www.otelescope.com

 

BABOafrica

 

I agree.  I'll see if I can change the automated email text.

 

Regards.

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