Canon R8 and R5 mark ii not supported

[dsalman1]

My name is Dean Salman    I have the Canon r8 and R5 mark 11 on Windows 11 Pro  I am using Backyard EOS 3.5.0 64 bit  I also have 3.2.3  

Using Windows 10, the software connected to these cameras.   Windows 11 pro.   We also use this at Kitt Peak Observatory for the visitor center.

Is there a way to fix this

 

17:03:54  Licensed to dsalman1
17:03:54  BackyardEOS 3.5.0 RC9
17:04:00  Attempting to connect camera...
17:04:00  Canon drivers 'CanonX64\' initialized.
17:04:01  DEVICEINFO DESCRIPTION IS Canon EOS R5m2
17:04:01  DEVICEINFO NUMBER IS 3470492101.
17:04:01  YOUR *REAL* MODEL NUMBER IS 4294967294(FFFFFFFE)
17:04:01  YOUR camera is not currently supported by the Canon SDK available at the time of this software release.
17:04:01  Camera Not Found!  Make sure it's connected to the PC and turned ON 
17:04:09  Attempting to connect camera...
17:04:09  Canon drivers 'CanonX64\' initialized.
17:04:09  DEVICEINFO DESCRIPTION IS Canon EOS R5m2
17:04:09  DEVICEINFO NUMBER IS 3470492101.
17:04:09  YOUR *REAL* MODEL NUMBER IS 4294967294(FFFFFFFE)
17:04:09  YOUR camera is not currently supported by the Canon SDK available at the time of this software release.
17:04:09  Camera Not Found!  Make sure it's connected to the PC and turned ON 
17:04:22  Attempting to connect camera...
17:04:22  Canon drivers 'CanonX64\' initialized.
17:04:22  DEVICEINFO DESCRIPTION IS Canon EOS R5m2
17:04:22  DEVICEINFO NUMBER IS 3470492101.
17:04:22  YOUR *REAL* MODEL NUMBER IS 4294967294(FFFFFFFE)
17:04:22  YOUR camera is not currently supported by the Canon SDK available at the time of this software release.
17:04:22  Camera Not Found!  Make sure it's connected to the PC and turned ON 

[astroman133]

Canon would have to release a version of their SDK that supports the R5 Mk II. Then the BYE developers would have to incorporate that SDK into BYE and add model specific support to their code. The information that you provided will help them to support that model in BYE. They may need help to do some testing from someone who has the camera model, to ensure that BYE is able to connect and do basic functionality.

The R10 should already be supported.

[dsalman1]

If the R 10 is supported, then the R8 should be also supported.  That’s the one I’m really concerned about. 

The Canon R7 works find.  

[astroman133]

The developers typically do not include a model as supported, unless it has been tested. Usually it is owners of the cameras that do the testing. If no other BYE users are using an R5 Mk II, but it is in the Canon SDK, then that would be why it is not listed in the supported cameras list. The devs will typically take the information provided in your initial post from the log file to modify BYE for that model and ask you to test a special build of BYE with your camera, with just the basic functionality. That would be whether you can connect; does LiveView work, can you take images, etc. If it appears to work they would elevate it as a new pre-release candidate.

[astroman133]

Not sure why, but the developers have not posted any replies on the site for a few weeks. I hope they weigh in on getting your R5 MK II supported.

According to the Supported Cameras table for BYE, both the R8 and R10 are supported. Make sure that you are using the latest pre-release (BYE 3.5.0.RC9). I would suggest the 32-bit (not the 64-bit) version. Info from your original post indicates that you are using the 64-bit version, but does not show any info about the R8 having issues.

[dsalman1]

Thank you for the response.  The version 3.5 for 64 bit works fine.  I mainly was concerned about the R8 because that’s what we’re going to use at Kitt Peak visitor center.   I’m not concerned about the R5 mark two.  

[admin]

I'll try to download the sdk this weekend and make it work. Apologies for the late reply, been dealing with some health issues in the family.

[astroman133]

The R8 is listed as supported, so it should work.

How is it not working?