License fault error

[keesscherer]

I am getting the following error at startup of Backyard EOS v3.1:

 

=========================================================================================

Licence error!

 

(C: INACTIVE) - The key provided has been deactivated (or has not been activated yet). Please contact us.

=========================================================================================

 

I am getting the error ONLY on my backup netbook computer where i have a copy of Backyard EOS installed in Windows XP. This copy worked fine for the last weeks but i have the eooror since i tried yesterday.

Backyard EOS works fine on my "astro"-laptop at the telecope that i use at the telescope, but that laptop is never connected to the internet.

I never use the laptops at the same time, what is wrong?

 

thanks in advance,

 

Kees Scherer

[admin]

Problem solved.

 

I had to reissue Kees a new key.

 

I will always jump head over heels to solve issues like this one.  The last thing I ever want it to prevent legitimate users from using the system due to a validation error.

 

I still do not know why that key validated on 1 computer and did not validate on another computer.  Reissuing a new key solved the problem and Kees is back in business.

 

Regards,

[joergn83]

hi

im just after down loading byn cant find the code mmmm

joe

[admin]

Click on the " my client area " in the upper right corner and you key should be there

[admin]

Kees,

 

Your key has NOT been deactivated.  We need to figure out why you are getting this error

 

Can you please verify that you are not running off an expired trial key.  That would do it.

 

Please send me the key you are using and I'll run a quick audit on it.

 

DO NOT COPY your key here on the public forum, send it to support@otelescope.com.

 

Regards,

[admin]

oh, and what version of BYE are you using?  3.1.0, 3.1.1, or 3.1.2?

[admin]

Hi Kees,

 

Okay, I did a bit of digging and you did nothing wrong so don't worry about that... it's a server side error.

 

For some reason that key is returning a fault error on that computer and not others.  I just tried your key on my computer and it validated.

 

Please send me an email immediately at support@otelescope.com and I will issue you another key immediately.

 

Regards,

[keesscherer]

Thank you again! Really pleased with the way you solved this issue. My Canon EOS 5D mii is clicking away as i write this.

 

Kees Scherer