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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Validating


SkyAnna
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Hi

I have had to reload windows on my laptop which meant i have had to reload EOS Backyard premium when i try to validate it keeps saying unable to i have used SkyAnna as my identifier and the licence key that is in my account but it will not validate? Please could you help?

many thanks

Anna

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It's BackyardEOS, not EOS Backyard.  For me, it's all about accurate and consistent branding for accurate product recognition and I try to point it out each time, nothing personal.

If your key is not validating you are not copying it accurately.  Use cut&paste instead if typing it manually, let letter O can easily be mistaken for the number 0.

Also, please make sure you are using the latest version, currently 3.2.1.

 

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