Nikon D610 image not downloading

[kdierick]

Just installed the trial version. I can connect camera and it's taking exposure. But the image file can't be downloaded?

How to fix? Cable issue or USB port?

part of logfile:

17:30:07  D610 CONNECTED!
17:30:24  Imaging session started.
17:31:28  Imaging session cancelled
17:31:28  Image download timeout, process terminated after 59 seconds
17:31:29  Imaging session cancelled
17:31:42  Imaging session started.
17:32:46  Imaging session cancelled
17:32:46  Image download timeout, process terminated after 59 seconds
17:32:48  Imaging session cancelled
17:34:22  Camera SHUTDOWN!
17:34:29  Attempting to connect camera...
17:34:29  Nikon/D610 drivers initialized.
17:34:32  D610 CONNECTED!
17:34:38  Imaging session started.
17:35:47  Imaging session cancelled
17:35:47  Image download timeout, process terminated after 60 seconds
17:35:48  Imaging session cancelled
17:43:29  Imaging session started.
17:44:37  Camera SHUTDOWN!
17:44:38  Imaging session cancelled
17:44:38  Image download timeout, process terminated after 60 seconds
17:44:43  Imaging session cancelled
17:46:06  Attempting to connect camera...
17:46:06  Nikon/D610 drivers initialized.
17:46:09  D610 CONNECTED!
17:46:27  Imaging session started.
17:47:30  Imaging session cancelled
17:47:30  Image download timeout, process terminated after 59 seconds
17:47:31  Imaging session cancelled

[astroman133]

You anti-virus software may be interfering with the download. Temporarily disable it or whitelist BYN.

Another possibility is that Long Exposure Noise Reduction (LENR) is enabled in the camera. This must be turned off when using BYN.

[kdierick]

Thanks a lot. It was the LENR that was still enabled. Switching it off did the trick.