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Nikon D610 image not downloading


kdierick
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Just installed the trial version. I can connect camera and it's taking exposure. But the image file can't be downloaded?

How to fix? Cable issue or USB port?

part of logfile:

17:30:07  D610 CONNECTED!
17:30:24  Imaging session started.
17:31:28  Imaging session cancelled
17:31:28  Image download timeout, process terminated after 59 seconds
17:31:29  Imaging session cancelled
17:31:42  Imaging session started.
17:32:46  Imaging session cancelled
17:32:46  Image download timeout, process terminated after 59 seconds
17:32:48  Imaging session cancelled
17:34:22  Camera SHUTDOWN!
17:34:29  Attempting to connect camera...
17:34:29  Nikon/D610 drivers initialized.
17:34:32  D610 CONNECTED!
17:34:38  Imaging session started.
17:35:47  Imaging session cancelled
17:35:47  Image download timeout, process terminated after 60 seconds
17:35:48  Imaging session cancelled
17:43:29  Imaging session started.
17:44:37  Camera SHUTDOWN!
17:44:38  Imaging session cancelled
17:44:38  Image download timeout, process terminated after 60 seconds
17:44:43  Imaging session cancelled
17:46:06  Attempting to connect camera...
17:46:06  Nikon/D610 drivers initialized.
17:46:09  D610 CONNECTED!
17:46:27  Imaging session started.
17:47:30  Imaging session cancelled
17:47:30  Image download timeout, process terminated after 59 seconds
17:47:31  Imaging session cancelled

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