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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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Log In Problems


DavidScanlan
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Hi

I have a purchased copy of BYE on my old laptop and want to install it on my new laptop but i cant log in as I cant remember the password and the email address I registered with is no longer in use and cant access it so I cant reset my password

Can anyone help me get over my issue concerning this?

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I got your PM.  That email is not registered here on the website, which means you purchased before 2014. 

You need your key that was sent by email back then... then follow the upgrade instructions.... link on the page footer. 

The first 25 characters of that key sent pre-2014 is your free upgrade coupon.

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