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Be as specific as possible when reporting issues and *ALWAYS* include the full version number of the application you are using and your exact *CAMERA MODEL*
NEVER POST YOUR KEY IN ANY PUBLIC FORUM, INCLUDING THE O'TELESCOPE SUPPORT FORUM ::: IF YOU DO YOUR KEY WILL BE DEACTIVATED WITHOUT NOTICE!
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nobolimath
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Backyard EOS was purchased online around February 2018.
The operating environment is Windows 10PRO. The cameras used are two Canon 6Ds.

Up until last year, I was able to use BackYard EOS without any problems until I purchased it.

In Japan, the weather has been bad since autumn 2019, and BackYard EOS has not been used for almost a year. I tried to take a picture of a comet the other day, but after implementing the update program 1909 of Windows 10 PRO, when I moved to the shooting site, BackYard EOS did not start up, and ``fingerprint verification error.you need to validate your activation key again. Message appeared. BackYard EOS does not start even if I close it and copy and paste the Identifier after the License Key correctly.

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